Study Debit Card FAQs
How do I use my survey debit card?
You should be able to use your ClinCard card anywhere Visa is accepted. You can make in-store purchases and online purchases.
Can I access my account online?
Visit Greenphire’s Website at the following link: https://myclincard.mycardplace.com/
Can I withdraw cash from my ClinCard card?
Yes! However, please keep in mind that there is a $3 ClinCard fee per withdrawal, in addition to an individual ATM fees (which are posted at the ATM). To avoid fees when withdrawing cash, you can use your Clincard at banks: show your Photo ID to withdraw cash.
What happens if my card is lost or stolen?
You are entitled to one replacement card free-of-charge. Please reach out to the study team at 617-496-1161 or justicestudy@law.harvard.edu so we can coordinate a pick-up for your new card.
If your card is lost a second time, please note that you will have to go through Greenphire for a replacement. Replacement cards cost $7. To report your card lost or stolen, please call Greenphire at 1-866-952-3795.
Have more questions on how to use your ClinCard?
Contact Greenphire’s 24/7 hotline at: 1-866-952-3795
Survey and Study FAQs
How do the surveys work? How do I get paid?:
When you follow the link you receive from us from text messages and emails, you’ll go to our survey on a website called Qualtrics. Each survey should take no more than 10 minutes; Answer the questions as best you can. Once you complete the survey, you will receive compensation to your ClinCard card. You’ll receive a text message and an email letting you know that the $10 has been put on your card. It will sometimes take as much as a day after you finish the survey for the $10 to arrive.
Remember: If you have any questions or experience difficulties when filling out the surveys, please contact the research team at justicestudy@law.harvard.edu or give us a call at 617-496-1161.
How often should I receive the surveys?:
You should receive the surveys around once every three weeks to both your e-mail and via text message. Be sure to check your spam folder in your e-mail! Our surveys will come from: justicestudy@qemailserver.com. Most importantly, be sure to keep us up to date with your phone number and email! Contact us at justicestudy@law.harvard.edu or give us a call at 617-496-1161, if your phone number or your email changes.
What happens if I miss a survey, or didn’t get a link to the survey?:
Each survey link will stay open for three weeks. After that, you will be sent the next survey. If you believe you missed a survey, send the researchers an e-mail at justicestudy@law.harvard.edu or give us a call at 617-496-1161. We’ll be able to send you a link to your most recent survey.
My contact information has changed (e.g., phone, email, address, social media). How do I update my information?
Please update your contact information here.